Shipping policy

Shipping Policy

Xeptional Crystals – Worldwide Shipping from Morocco

At Xeptional Crystals, we carefully prepare and securely package natural mineral specimens for international shipping. Our goal is to provide reliable delivery services and clear communication throughout the shipping process.

1. Order Processing

Orders are generally prepared within 3–5 business days after payment confirmation.

Each mineral specimen is inspected and carefully packaged before dispatch.

2. International Delivery

We ship worldwide from Morocco, subject to carrier availability and destination-specific import regulations.

Our primary shipping partner is DHL Express. Other international shipping services may be used when appropriate.

Estimated shipping transit time: 3–21 business days, depending on the destination, carrier, and customs procedures.

Processing time is additional to transit time. Delivery estimates are not guaranteed.

3. Packaging

All specimens are carefully packaged using protective materials to minimize movement and reduce the risk of damage during transportation.

4. Customs Duties and Import Taxes

International shipments may be subject to import duties, taxes, and customs clearance charges.

Unless explicitly stated otherwise at checkout, these charges are the buyer's responsibility.

All shipments are accompanied by accurate customs documentation in accordance with applicable regulations.

5. Remote Area Surcharges

Some destinations are classified as remote areas by shipping carriers and may incur additional delivery charges.

If a remote area surcharge applies and was not included at checkout, we will contact the customer before dispatch to explain the available options.

Customers may accept the additional charge or request cancellation and a full refund before shipment.

6. Customs Delays and Shipping Restrictions

Customs inspections, regulatory requirements, carrier disruptions, and public holidays may affect delivery times.

Certain destinations may require special import documentation or may be subject to shipping restrictions.

If we cannot fulfill an order due to shipping restrictions, we will contact the customer to arrange an appropriate solution.

7. Damaged Shipments

If a specimen arrives damaged, please contact us as soon as possible and provide photographs of the item and packaging.

We will review the situation and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.